Privacy Policy

Thread It Studio is committed to protecting the privacy and personal information of every visitor and customer on our website (www.threaditstudio.com). This Privacy Policy outlines what information we collect, how we use it, and how we protect it.

By using our website, you agree to the terms described in this Privacy Policy.

1. Information We Collect

When you browse or make a purchase on our website, we may collect the following:

Personal information: Name, email address, phone number, billing and shipping address.
Order information: Items purchased, payment method (we do not store card details), order history.
Browsing data: Pages visited, time spent, device type, IP address, browser type, and referring URLs via cookies and session data.
Communications: Any messages or emails you send us.

2. How We Use Your Information

The information we collect is used solely for the following purposes:

To process and fulfil your orders and send you order confirmations and shipping updates.
To respond to your queries and customer service requests.
To send you marketing communications, promotions, or new arrivals — only if you have opted in. You may unsubscribe at any time.
To improve our website, products, and customer experience based on usage patterns.
To comply with applicable legal obligations.

3. Information We Do NOT Collect or Store

We do not store your credit/debit card numbers or net banking credentials. All payment processing is handled securely by Shopify's certified payment gateway.
We do not sell, rent, or trade your personal information to any third party for their marketing purposes.

4. Sharing of Information

We share your information only with trusted third parties who are essential to operating our business:

Logistics partners: To ship your orders to you (name, address, phone number).
Payment processors: Shopify Payments or other integrated gateways for transaction processing.
Analytics tools: To understand website traffic and improve our offerings (data is anonymised).

All third parties we work with are bound by confidentiality agreements and are not permitted to use your data for their own purposes.

5. Cookies

Our website uses cookies to enhance your browsing experience, remember your cart, and analyse traffic.
You may choose to disable cookies through your browser settings; however, some features of the website may not function correctly as a result.

6. Data Security

We take all reasonable precautions to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our website is hosted on Shopify's secure, SSL-encrypted platform.

7. Your Rights

You have the right to:

Request access to the personal data we hold about you.
Request correction of inaccurate or outdated information.
Request deletion of your personal data, subject to any legal obligations we may have to retain it.
Opt out of marketing communications at any time by clicking 'Unsubscribe' in any of our emails or contacting us directly.

8. Changes to This Policy

Thread It Studio reserves the right to update this Privacy Policy at any time without prior notice. Changes will be effective immediately upon posting to our website. We encourage you to review this page periodically.